Be 100% Happy – No Hassles, 30 Day Return Policy!
When you shop at Moda and Me, we aim to please and hope that you are delighted with your purchase, every time. And, even though shopping online is our favourite thing to do (in our pjs’ with our morning coffee, thankyou!), sometimes it may not be the perfect fit or just not right.
Where an item needs to be returned for a refund or exchange, please contact us, so that we make a note on your order, or hold your new item for you. Your original item will need to be returned in original condition, including packaging, swing tags etc. Once we receive the item, we will be able to process the refund. Refunds will be credited in the original form of payment, and will be processed after receiving your returned item. A flat fee of $8 will be deducted from your purchase price, to allow for handling/administration charges.
Where an item is faulty or damaged, a refund or exchange will be offered, depending on whether the item needs to be returned to the manufacturer for assessment. Any further postage costs to return the item to us, will be at our expense.